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Return & Refund Policy

Effective Date: August 5, 2026

At Knick Knack, we are committed to providing high-quality toys and an enjoyable shopping experience. If something isn't right with your order, we're here to help.

1. Return Eligibility

You may request a return within "10 days" from the date of delivery if:

  • You received a damaged or defective product.

  • You received an incorrect product.

  • The product is missing parts or accessories.

  • The product is significantly different from what was ordered.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Include all original packaging, tags, manuals, accessories, and free gifts (if applicable).

  • Be accompanied by the original invoice or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, assembled, or damaged after delivery.

  • Products without original packaging or missing accessories.

  • Clearance, discounted, or promotional sale items (unless received damaged or incorrect).

  • Any product where the original manufacturer seal has been broken, unless the product is defective.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within "48 hours" of delivery.

  • Share your order number along with clear photographs and an unboxing video (if available).

  • Our support team will review your request and provide the appropriate resolution.

Depending on the issue, we may offer:

  • A replacement

  • An exchange

  • A full refund

4. Return Process

To initiate a return:

  1. Contact our customer support with your order details.

  2. Provide photographs showing the issue.

  3. Once your request is approved, we will arrange a reverse pickup wherever service is available.

  4. If reverse pickup is unavailable in your location, you may be requested to self-ship the product. In such cases, eligible shipping charges will be reimbursed upon approval.

Returns sent without prior approval may not be accepted.

5. Refund Policy

After receiving and inspecting the returned product:

  • Approved refunds will be processed within "5-7 business days"

  • Refunds will be issued to the original payment method used during purchase.

  • Depending on your bank or payment provider, it may take an additional "3-10 business days" for the amount to reflect in your account.

6. Shipping Charges

  • Original shipping charges are generally non-refundable.

  • If the return is due to our error (wrong product, damaged item, or defective product), we will bear the return shipping cost.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return after delivery according to this policy.

8. Exchange Policy

We offer exchanges only for:

  • Damaged products

  • Defective products

  • Incorrect products received

Exchanges are subject to stock availability. If the requested product is unavailable, a refund will be processed.

9. Refund Rejection

Refund or return requests may be declined if:

  • The product shows signs of use or damage caused after delivery.

  • The product is returned without original packaging or accessories.

  • The return request is made after the applicable return period.

  • The issue reported cannot be verified after inspection.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

Email: knickk8@gmail.com

Phone: 011-43551751

Store Address 1:

Shop No. 42, Cycle Market,

Jhandewalan Extension,

New Delhi - 110055

Store Address 2: 

H-51, Main Market,

Rajouri Garden, 

New Delhi - 110027