Effective Date: October 23, 2026
At Knick Knack, we want you to be satisfied with your purchase. This policy explains when a return can be requested, how products must be returned, who pays return shipping, and how refunds are processed.
1. Return Window & Eligibility
You may request a return within 10 days from the date of delivery.
- Change of mind: We accept returns of unused, unopened products in their original, saleable condition, with original packaging, tags, manuals, accessories, free gifts (if applicable), and invoice or proof of purchase.
- Damaged, defective, incorrect, incomplete, or significantly different product: Contact us within 48 hours of delivery and provide your order number and clear photographs. An unboxing video is helpful if available.
All return requests must be approved by our support team before the product is sent back.
2. Products not Eligible for a Change of Mind Return
- Products that have been used, assembled, or damaged after delivery.
- Products returned without original packaging, accessories, manuals, tags, or applicable free gifts.
- Products whose original manufacturer seal has been broken or packaging opened, except where the product is defective, damaged, incorrect, incomplete, or significantly different from what was ordered.
- Products returned after the 10-day return window.
For damaged, defective, incorrect, incomplete, or significantly different products, contact us within 48 hours so we can review the issue.
3. How to Request a Return
- Contact customer support with your order number and reason for return.
- For damage, defects, or order errors, provide clear photographs and an unboxing video if available.
- Wait for approval and return instructions before sending the product.
- We will arrange reverse pickup where available. If pickup is unavailable, we may ask you to self-ship the product using the instructions provided by our team.
4. Return Shipping Fees
- Change-of-mind returns: The customer is responsible for the return shipping cost.
- Returns caused by our error, including a wrong, damaged, defective, incomplete, or significantly different product: Knick Knack will bear the reasonable return shipping cost or provide an approved pickup.
Original shipping charges are generally non-refundable, except where applicable law requires otherwise or the return is due to our error.
5. Refunds
- Returned products will be inspected after receipt. If the return is approved, the refund will be processed within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Your bank or payment provider may take an additional 3-10 business days to reflect the amount.
For an approved change-of-mind return, the customer remains responsible for return shipping. No restocking fee is charged.
6. Exchanges & Resolutions for Product Issues
- For damaged, defective, incorrect, incomplete, or significantly different products, we may offer a replacement, exchange, or full refund after review.
- Exchanges depend on stock availability. If the requested replacement is unavailable, we will discuss an appropriate refund or other resolution.
7. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return after delivery according to this policy.
8. When a Return May be Declined
A return may be declined if the product does not meet the eligibility conditions above, shows signs of use or damage caused after delivery, is missing original packaging or accessories, or the request is outside the applicable return window. This does not limit remedies available for a verified damaged, defective, incorrect, incomplete, or significantly different product.
9. Contact Us
For any questions regarding returns or refunds, please contact us:
Email: knickk8@gmail.com
Phone: 011-43551751
Store Address 1:
Shop No. 42, Cycle Market, Jhandewalan Extension, New Delhi - 110055
Store Address 2:
H-51, Main Market, Rajouri Garden, New Delhi - 110027